Refund Policy

• Cancel anytime: You can cancel a Premium subscription at any time. Cancellation stops the next renewal and takes effect at the end of the current billing period; you keep access until then.
• No partial refunds: Amounts already paid for the current billing period are not refunded for unused days.
• Bought in the App: Subscriptions purchased through Google Play or the Apple App Store are billed and refunded by those stores under their own refund policies. Request a refund from Google Play (play.google.com → Payments & subscriptions) or Apple (reportaproblem.apple.com); we cannot issue refunds for store purchases directly.

Programs (such as Cardiac Rehab, Diabetes Care and Obesity Care) include expert time, planning and onboarding that begin once you enrol. If you need to cancel a program, contact us — requests made before the program starts are reviewed individually, and once a program has started, fees for the elapsed period are not refundable.

• Used time: Once a consultation has started, no refund is given for the time used, including if it ends early because of technical issues on your side or because you choose to end it.
• Issues on our side: If a significant technical problem on our side prevents a consultation from taking place or seriously disrupts it, we will offer to reschedule it or give you a credit for a future consultation of the same type.
• Expert running late: If our expert is significantly late, we will extend the session or offer to reschedule.
• Rescheduling: To change a booked appointment, contact us before the scheduled time and we will help you reschedule based on availability.

If your account was charged but the payment failed, or you were charged twice for the same purchase, the extra amount will be refunded in full. Contact us with your transaction ID if it has not reached you automatically.

• Approved refunds are returned to the original payment method used for the purchase.
• Refunds are usually credited within 5–7 business days of approval, depending on your bank or payment provider.
• Any credit offered instead of a refund can be used for a future consultation of the same type.

Contact us on WhatsApp at +91 92097 42597 or call +91 94229 91576 with your registered mobile number, the transaction ID and the reason for your request. We will acknowledge your request and let you know the outcome.