Last Updated: 05-April-2025

These Terms of Conditions (“Terms”) govern your access to and use of the VERIT – Instant Health Advice service (the “Service”), operated by [Insert Company Name/Individual Name] (“VERIT,” “we,” “us,” or “our”). By accessing or using the Service, including the website currently located at verit.in (the “Website”) and any future mobile applications (the “App”), you (“you” or “User”) agree to be bound by these Terms.

Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. 

Description of Service

VERIT is a platform that connects users with certified doctors and specialists for real-time health consultations and advice on a pay-per-use basis. The Service allows users to book consultations for a fixed duration, communicate with medical professionals, and receive personalized health insights. VERIT offers access to professionals with expertise in various health areas, including cardiology, diabetes, weight management, and nutrition.

User Accounts and Registration

  • Eligibility: By registering for an account, you represent and warrant that you are at least [Insert Minimum Age, e.g., 18] years of age and have the legal capacity to enter into these Terms.
  • Account Creation: To use certain features of the Service, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update your information as necessary to keep it accurate, current, and complete.  
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account. We will not be liable for any loss or damage arising from your failure to comply with this provision.  
  • Account Termination: We reserve the right to suspend or terminate your account at any time, with or without cause and without prior notice.  

Consultations and Advice

  • Nature of Advice: The advice provided by medical professionals through the Service is for informational and guidance purposes only and should not be considered a substitute for in-person consultation, diagnosis, or treatment by a qualified healthcare professional.
  • No Doctor-Patient Relationship: Your use of the Service does not create a direct doctor-patient relationship between you and VERIT or any of the medical professionals providing consultations.
  • Limitations of Online Consultations: Online consultations have limitations compared to in-person examinations. Medical professionals providing consultations through the Service may not have access to all the information that would be available during an in-person visit.
  • User Responsibility: You are solely responsible for the information you provide during consultations and for your reliance on any advice received through the Service. Always consult with your primary care physician or other qualified healthcare provider for any medical concerns or before making any decisions related to your health or treatment.
  • Emergency Situations: VERIT is not intended for use in medical emergencies. If you are experiencing a medical emergency, please call your local emergency number or go to the nearest emergency room.
  • Booking a Consultation: Upon payment of the applicable fee for a 10-minute or 15-minute consultation, you will be connected with a medical expert based on your selected health concern.

Payment Terms

  • Pay-Per-Use Service: VERIT operates on a one-time pay-per-use model. You will be charged a fee for each consultation you book based on the selected duration.
  • Consultation Durations and Fees: We currently offer consultations in the following durations with the corresponding fees (all fees are in Indian Rupees – INR):
    • 10-Minute Consultation: [Insert Fee Amount] INR
    • 15-Minute Consultation: [Insert Fee Amount] INR
    • We reserve the right to modify these fees at any time, and we will notify you of any changes prior to your booking.
  • Booking and Payment: To book a consultation, you will need to select the desired duration and make the full payment of the applicable fee in advance. Your consultation will be confirmed only upon successful payment.
  • Payment Methods: We accept payments through [Specify Accepted Payment Methods, e.g., credit cards, debit cards, net banking, UPI]. By providing your payment information, you represent and warrant that you are authorized to use the selected payment method.  
  • Commencement of Consultation: The consultation will commence at the scheduled time. It is your responsibility to be available at the scheduled time.
  • Ending the Consultation: The consultation will automatically end after the selected duration (10 or 15 minutes), regardless of whether you or the medical expert ends the call.
  • No Refunds for Used Time: Once a consultation has commenced, no refunds will be provided for the used duration, even if the consultation ends early due to technical issues on your end or if you choose to end it prematurely.
  • Technical Issues on VERIT’s End: In the event of significant technical issues on VERIT’s end that prevent the consultation from taking place or severely disrupt it, we will, at our sole discretion, offer you a rescheduling of the consultation or a credit for a future consultation of the same duration.
  • Late Arrival by Medical Expert: While we strive for punctuality, if a medical expert is significantly late for the scheduled consultation, we will make reasonable efforts to extend the consultation duration or offer you a rescheduling option.
  • No Guarantee of Resolution: We do not guarantee that a single consultation will resolve your health concern. You may need multiple consultations or follow-up care with a healthcare professional.
  • Taxes: All fees are inclusive of applicable taxes unless otherwise stated.
  • Currency: All transactions are processed in Indian Rupees (INR).

Intellectual Property Rights

  • Service Content: The Service and its content, including but not limited to text, graphics, images, logos, and software, are owned by or licensed to VERIT and are protected by copyright, trademark, and other intellectual property laws.
  • User Content: You retain ownership of any content you submit or upload to the Service (if applicable). However, by submitting or uploading content, you grant VERIT a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with the Service.  
  • Restrictions: You may not reproduce, modify, distribute, display, or create derivative works from any part of the Service or its content without our express written consent.

User Responsibilities

You agree to:

  • Comply with these Terms and our Acceptable Use Policy and Privacy Policy.
  • Provide accurate and truthful information when using the Service.
  • Use the Service only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Service.  
  • Be responsible for obtaining and maintaining all necessary equipment and internet access required to use the Service.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. VERIT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED. WE MAKE NO WARRANTIES REGARDING THE QUALIFICATIONS, EXPERTISE, OR OPINIONS OF THE MEDICAL PROFESSIONALS PROVIDING CONSULTATIONS THROUGH THE SERVICE. 

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VERIT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE, ANY CONTENT ON THE SERVICE, OR ANY ADVICE OR INFORMATION RECEIVED THROUGH THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF VERIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC CONSULTATION GIVING RISE TO THE LIABILITY.

Indemnification

You agree to indemnify, defend, and hold harmless VERIT, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, your use of the Service, or your violation of any law or the rights of a third party. 

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Pimpri-Chinchwad, Maharashtra, India. 

Termination

We may terminate these Terms at any time, with or without cause and without prior notice. Upon termination, your right to access and use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive termination, including but not limited to the disclaimers of warranties, limitations of liability, indemnification obligations, and governing law provisions.

Entire Agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and VERIT regarding your access to and use of the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written.

Amendments

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on the Website or through other reasonable means. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. 

Contact Us

If you have any questions or concerns about these Terms, please contact us at:  +91 94229 91576