Last Updated: 05-April-2025

This Privacy Policy explains how [Insert Company Name/Individual Name] (“VERIT,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you use the VERIT – Instant Health Advice service (the “Service”), including our website currently located at verit.in (the “Website”) and any future mobile applications (the “App”).

Introduction and Commitment to Privacy

At VERIT, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health-related information. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of your information. By using our Service, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect different types of information from and about you, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, date of birth, gender, contact information (email address, phone number, address), and payment information (if applicable).
  • Health Information: This includes information about your health concerns, medical history, symptoms, lifestyle, and any other information you provide during consultations with our medical professionals. This also includes any notes or summaries created by the medical professionals during your consultations.
  • Usage Information: This includes information about how you use our Service, such as the date and time of your consultations, the topics you discuss, the features you use, and your interactions with the Website and App.
  • Device Information: This includes information about the device you use to access our Service, such as your IP address, device type, operating system, browser type, and unique device identifiers.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your Browse activities on our Website and App. This helps us improve our Service and personalize your experience. You can manage your cookie preferences through your browser settings.
  • Information from Third Parties: We may receive information about you from third parties, such as payment processors or analytics providers.

How We Collect Information

We collect your information in the following ways:

  • Directly from You: When you register for an account, book a consultation, communicate with our medical professionals or customer support, or otherwise interact with our Service.
  • Automatically: When you use our Website or App, certain information is collected automatically through cookies and similar technologies.
  • From Medical Professionals: Our medical professionals may provide us with notes and summaries of your consultations for quality assurance, record-keeping, and to improve the Service.

How We Use Your Information

We use your information for various purposes, including:

  • Providing the Service: To facilitate your consultations with medical professionals, provide you with health advice, and personalize your experience.
  • Payment Processing: To process your payments for the consultations you book.
  • Communication: To communicate with you about your consultations, account updates, service announcements, and promotional offers (with your consent).
  • Improving the Service: To analyze usage patterns, identify areas for improvement, and develop new features and functionalities.
  • Personalization: To tailor the content and recommendations you see on our Service based on your health concerns and preferences.
  • Research and Development: To conduct research and development activities to improve healthcare outcomes and advance medical knowledge (in an anonymized and aggregated form where possible).
  • Customer Support: To provide you with assistance and respond to your inquiries.
  • Security and Fraud Prevention: To protect the security and integrity of our Service and prevent fraudulent activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Quality Assurance: To monitor and improve the quality of consultations provided through our Service.

Sharing Your Information

We may share your information with the following categories of recipients:

  • Medical Professionals: We will share your relevant personal and health information with the medical professional you consult with through our Service to enable them to provide you with advice.
  • Payment Processors: We will share your payment information with third-party payment processors to facilitate the processing of your consultation fees.
  • Service Providers: We may engage third-party service providers to perform functions on our behalf, such as data analysis, email delivery, and hosting services. These providers will have access to your information only to the extent necessary to perform their services and are obligated to maintain its confidentiality.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  • Legal Compliance and Protection: We may disclose your information to law enforcement agencies, regulatory authorities, or other third parties if we believe it is necessary to comply with a legal obligation, protect our rights or property, or protect the safety of our users or the public.
  • Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not directly identify you with third parties for research, analytics, and other purposes.
  • With Your Consent: We may share your information with other third parties with your explicit consent.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using industry-standard encryption technologies to protect your data during transmission.
  • Secure Storage: Storing your data on secure servers with restricted access.
  • Access Controls: Implementing access controls to limit who can access your personal information.
  • Regular Security Audits: Conducting regular security audits and vulnerability assessments to identify and address potential risks.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your health information for a period necessary to comply with medical record-keeping requirements.

Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You may have the right to access the personal information we hold about you.
  • Correction: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You may have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection to Processing: You may have the right to object to the processing of your personal information in certain circumstances.
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
  • Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

Children’s Privacy

Our Service is not intended for children under the age of [Insert Minimum Age, e.g., 18]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Website or through other reasonable means. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: +91 94229 91576